I hate repeating myself. I feel like if I've said something, then you should hear me and understand me. You shouldn't ask questions and I shouldn't have to say it again. Complete clarity and comprehension should follow my every spoken word.

Unfortunately, this is a disastrous philosophy for leaders. What you say will be forgotten, misunderstood, misinterpreted, over analyzed, and/or disregarded. Despite your best and most explicit efforts, it's an inevitable reality.

I'm not sure I know what the solution is yet, but I know what it isn't. Don't be impatient. Don't be rude. Don't forget how important people are. Don't forget that they need you and you need them.

Maybe I'm the only one who struggles with this, but I seem to have to remind myself every single day.